Delivery and shipping

Welcome to urbanjacksonkk.com (hereinafter referred to as “this website”). We are pleased to provide high-quality furniture products and delivery services to customers around the world. The following is our global shipping policy:

1. Shipping Range
   We provide worldwide shipping services. No matter where you are located, we can deliver your order to your designated address.
2. Shipping Costs
   Global shipping costs vary depending on the weight, size, destination and selected shipping method of your order. You can view detailed shipping costs during checkout. Our system automatically calculates and displays the corresponding shipping costs.
3. Order Processing Time
   All orders will be processed within 3 business days after payment is received. Once processed, we will send tracking information by email as soon as possible so that you can check the status of your order at any time.
4. Shipping Services
   We work with multiple international logistics companies to ensure that your order is delivered safely and on time. The available logistics services include but are not limited to:

UPS (United Parcel Service)
FedEx (Federal Express)
DHL (International Express Service)
USPS (United States Postal Service)
Depending on the destination and needs, you can choose the appropriate express service for delivery.

5. Confirmation of receipt
   At the time of delivery, please carefully inspect the package. If you find any damage or problems with the product, please notify the delivery person in time and take photos for record. In addition, please make sure to sign all delivery notes to confirm receipt.
6. Duties and taxes
   Please note that for international orders, you may be required to bear customs duties, import taxes and other related fees from other countries or regions. These fees are the responsibility of the buyer and will be required to pay upon delivery. Since the customs and tax policies of different countries vary, we recommend that you understand the relevant regulations of the destination country before placing an order.
7. Refuse to deliver
   If the delivery fails due to incomplete, wrong address or failure to collect the goods on time, we will try to re-deliver or arrange self-collection, and may charge the corresponding re-delivery fee.
8. Special circumstances
   In some special circumstances, such as bad weather, customs inspections, holidays or other uncontrollable factors, the shipping time may be delayed. We will try to inform you and provide the latest logistics information.
9. Shipping time
   We are committed to providing efficient shipping services to ensure that your order is delivered in time.

Domestic Shipping Time: All domestic orders will generally take 7 business days to arrive after processing, and the specific time may vary depending on the region, weather conditions and other uncontrollable factors.

International Shipping Time: International orders generally take 14 business days to ship, depending on the destination country and the logistics service selected. Please note that customs clearance and other regulatory procedures may affect the overall delivery time.

We will try to provide accurate shipping estimates, and if there are any delays, we will contact you in a timely manner and provide the latest logistics information.
Thank you for choosing urbanjacksonkk.com, we look forward to providing you with a great global shopping experience!