Help Center

Welcome to the FAQ page of urbanjacksonkk.com! Here you will find answers to common questions about our products, orders, shipping, returns and exchanges. If you still have questions, please feel free to contact us!

1. How do I place an order?

A: Simply browse our website, select the furniture you like, click “Add to Cart”, and then proceed to the checkout page to fill in the shipping information and payment method to complete the order.

2. What payment methods do you offer?

A: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and third-party payment (such as PayPal). You can choose the payment method that suits you on the checkout page.

3. Can the order be modified or cancelled?

A: If you want to modify or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will do our best to help you modify or cancel it; if it has already been shipped, you can return it according to our return policy.

4. How long does it take to ship?

A: The specific shipping time may vary depending on the type of product, inventory status and shipping address. We will provide tracking information after you place an order so that you can check the status of your order.

5. What should I do if the product is damaged or wrong?
   A: If the product you received is damaged or wrong, please contact our customer service as soon as possible after receiving the goods and provide relevant photos and order information. We will provide you with return and exchange services.
6. What is your return and exchange policy?
   A: We provide a 30-day return and exchange service. Please ensure that the product is in its original packaging and unused state when returning or exchanging. For specific return and exchange procedures, please refer to our return and exchange policy page.
7. How do I know the status of my order?
   A: After you place an order, you will receive a confirmation email with your order information and tracking link. You can also log in to your account to check the status of your order.
8. What is your privacy policy?
   A: Your privacy is very important to us. We are committed to protecting your personal information. Please refer to our privacy policy page for details on how we collect, use and protect your information.
   If you have any other questions, please feel free to contact us! Thank you for your attention and support to urbanjacksonkk.com, we look forward to providing you with quality service!